Returns and complaints

Exchange:

If you want to exchange the purchased product for another size or another model, there is nothing easier 🙂 Just let us know by email: [email protected] and send the product to our address below. After receiving your package, we will send you a new item as soon as possible.

Returns:

    .

  1. If our products do not meet your expectations, you can return them within 14 calendar days of receiving the item.
  2. You do not have to return the item to us.
  3. You do not need to provide a reason for the return, however, it will be very important information for us to be able to continuously improve our brand.
  4. Returns are not required.
  5. The returned product must not bear traces of use, should have all tags attached and must be returned with a receipt.

    6. .

  6. For returns, first inform us by sending an email with your order number to [email protected]. Then pack the parcel and put inside the completed return form which you can download TU or handwritten order number and your data.
  7. In the return form, also provide us with the account number to which you want to return the money.

    8. .

  8. Along with the return form, contain in the package the receipt attached to the order.

    9. .

  9. Refunds will be issued within 14 working days of us receiving the parcel.

    10. .

  10. Send the package to the address : Denimou, Żeromskiego Street 1/515, 01-887 Warsaw. Return shipping costs are covered by customer. Cash on delivery, advised shipments or shipments to collection points will not be accepted by us.
  11. .
    E-mail address: [email protected]. Numer telefonu: 514-907-228.

Reclamation:

  1. Products purchased in Denimou store are covered by 2 year warranty.
  2. All products are subject to warranty.
  3. Claims are subject to all products with hidden defects through the fault of the manufacturer. Complaint will not be subject to mechanical damage or goods in which there has been interference of third parties such as sewing corrections.
  4. Claims are processed within 14 days of receipt of the package.
  5. To claim a product, please fill in a form available TU, and send us an email at [email protected] with photos and description of product damage.

    6. .

  6. After receiving your complaint information, we will contact you to arrange the details of warranty procedure.

    7. .

  7. Replaced product should be sent back by courier to the address: Denimou, Żeromskiego Street 1/515, 01-887 Warsaw.

    8. .

.

Replacement:

If you want to exchange the purchased product for another size or another model, there is nothing easier 🙂 Just let us know about it by email: [email protected] and send the product to our address below. After receiving your package, we will send you a new item as soon as possible.

Returns:

    .

  1. If our products do not meet your expectations, you can return them within 14 calendar days of receiving the item.
  2. You do not have to return the item to us.
  3. You do not need to provide a reason for the return, however, it will be very important information for us to be able to continuously improve our brand.
  4. Returns are not required.
  5. The returned product must not bear traces of use, should have all tags attached and must be returned with a receipt.

    6. .

  6. For returns, first inform us by sending an email with your order number to [email protected]. Then pack the parcel and put inside the completed return form which you can download TU or handwritten order number and your data.
  7. In the return form, also provide us with the account number to which you want to return the money.

    8. .

  8. Along with the return form, contain in the package the receipt attached to the order.

    9. .

  9. Refunds will be issued within 14 working days of us receiving the parcel.

    10. .

  10. Send the package to the address : Denimou, Żeromskiego Street 1/515, 01-887 Warsaw. Return shipping costs are covered by customer. Cash on delivery, advised shipments or shipments to collection points will not be accepted by us.
  11. .
    E-mail address: [email protected]. Numer telefonu: 514-907-228.

Reclamation:

.

    .

  1. Products purchased at Denimou store are covered by a 2 year warranty.

    2. .

  2. Claims are subject to all products with hidden defects through the fault of the manufacturer. Complaints will not be subject to mechanical damage and goods in which there has been interference of third parties such as sewing corrections.
    To make a complaint about a product, please fill in a form available at TU, and send us an email at [email protected] with photos and description of product damage.

  3. After we receive your claim information, we will contact you to arrange the details of the warranty procedure.

    4. .

  4. The replaced product should be sent back by courier to the address: Denimou, Żeromskiego Street 1/515, 01-887 Warsaw.

    5. .

.